How to install Staffcounter PRO for Android

  • Disable anti-virus protection for a while, because any monitoring program can be detected as a spyware.
  • Device Settings-->Security-->Unknown sources (Allow installation of non-Market applications)
  • You need to uninstall Staffcounter(old version or free StaffCounter for Android) application, because it is incompatible with StaffCounter PRO.
  • Uninstall Helper Service(StaffCounter Helper) and TalkBAckTS application, if it was installed before.
  • Login please your personal account on StaffCounter.net site;
  • Go to Download page and find StaffCounter PRO for Android download link or button.
  • Download the archive of StaffCounter PRO for Android, Extract it into a new folder.
  • Open the folder and install PRO_agenet.apk

1. Download and unizip the package of StaffCounter PRO for Android

1. Download and unizip the package of StaffCounter PRO for Android

2. Install AndroidPRO.apk

2. Install AndroidPRO.apk

3. Open installed application

3. Open installed application

4. Here you need to click all these buttons from top to bottom to configure and connect the application to your account.
Click Allow usage data access

4. Here you need to click all these buttons from top to bottom to configure and connect the application to your account.

5. Click System Android

5. Click System Android

6. Switch Allow usage tracking on

6. Switch <strong>Allow usage tracking

7. Go back and click Allow Administration access

7. Go back and click Allow Administration access

8. Click Activate

8. Click Activate

9. Go back and Click Install Support Android

9. Go back and Click Install Support Android

10. Click Install

10. Click Install

11. Go back and click Activate Support Android

11. Go back and click Activate Support Android

12. Switch Support Android on

12. Switch Support Android on

13. Go back and click Connect to Server.

13. Go back and click Connect to Server.

14. Click On Select a server to upload. Choose data.staffcounter.net. 

14. Click On Select a server to upload. Choose data.staffcounter.net.

15. Then Click Your account. 

15. Then Click Your account.

16. Write your e-mail address, user for the registration on StaffCounter.net.

16. Write your e-mail address, user for the registration on StaffCounter.net.

17. Go back and click Hide the application icon

17. Go back and click Hide the application icon

18. Delete the packages if you don't need them anymore.

18. Delete the packages if you don't need them anymore.

19. In the list of installed applications these two modules are named System Android and Support Android.

19. In the list of installed applications these two modules are named System Android and Support Android.

20. Important: If you installed StaffCounter PRO 1.6.110 and newer, you need to allow the application to do the screenshots. Click "Test screenshot" and when the notification appears, allow it to do the screenshots and disallow this message to appear again.

20.Important: If you installed StaffCounter PRO 1.6.110 and newer, you need to allow the application to do the screenshots.

Advantages of the method:

  1. It records the keystrokes from all input methods.
  2. It  restarts StaffCounter PRO application, if it was stopped by other application or by system.
  3. It  prevents StaffCounter PRO from uninstalling.

Known issues:

  1. On some phones and tablets, after the activating of Support Android the system begins to speak some user's actions.
  2. The recording of the passwords is not guaranteed 
  3. On Samsung phones with samsung keyboard it is impossible to change the language. Install another keyboard application(our Android keyboard for example) instead of Samsung keyboard.
  • Install Android Keyboard(Tkeyboard.apk);
  • Device Settings-->Language&input --> Android_keyboard -> ON. Make it to be default keyboard application. Click on the icon in right part of window, on the level of Android keyboard. Add languages that you need.  
  • In future, on phones you can launch the application by dialing *123456#.

Advantages of the method:

  1. It is possible to use it, if after the activating of Support Android(TalkBackTS) the system begins to speak some user's actions.
  2. If a user uses only this keyboard, records all the keystrokes in all applications, including the passwords.
  3. It is possible to launch KIdLogger PRO with it. Launch phone's settings, Language and input. Select Android keyboard. Select advanced settings, insert *123456#, Launch control panel.

Known issues:

  1. If on a phone or tablet is already installed original Android keyboard by manufacturer, the installing of our Android keyboard is impossible.
  2. If a user changes the input method to another one, the recording of the keystrokes will be stopped.

 

Important: if you use password protection, ensure, that Android keyboard supports that language, your password was created with. Better to use PIN-code to unlock your phone.

It is possible to install Android keyboard and Support Android(TalkBackTS) side-by-side, but the records with the keystrokes will be doubled in log file.

  • Read please here about how to disable embedded power-saving applications regarding to StaffCounter PRO
  • In new versions of StaffCounter PRO the settings is possible to change from Server side! Login your account, open Settings page, choose your device and install all the settings. Save the changes. Restart the phone. The settings on Server have higher priority than the settings on local phone.
How to see the options locally:
  • To launch StaffCounter PRO control panel, call *123456#
  • To change the settings, click hardware menu button or use menu of StaffCounter PRO application.
    To change the settings, click hardware menu buttonuse menu of StaffCounter PRO application.
  • Click Settings. Note, that some menus have sub-menu.

On a tablet install KMA_keyboard.apk (a secret module for tablets) from StaffCounter PRO download page. Device Settings-->Language&input --> KMA_keyboard -> ON. Click on the icon in right part of window, on the level of KMA_keyboard. Insert the code *123456# in text field and press Launch Control Panel.

Read please here how to hear surrounding sound using secret phone number and SMS.

  • Some Android smartphones can’t track the calls. It may be caused by the concurrency with other sound-recording applications.
  • Many Android smartphones record only one side of a conversation. Google politics for  Android 4.x disallows to record the sound from the speakers of the phone. Some manufacturers don't respect this politics, and on several types of phones, using StaffCounter Pro is possible to record both voices. If you want to buy a phone for your child and install monitoring application there, we recommend to install StaffCounter PRO on a phone at phone store, verify, if it records the both sides, before you buy this phone.
  • Sometimes StaffCounter application may be stopped by system or memory-optimizing programs. Add StaffCounter PRO to the list of exceptions of this application.
  • StaffCounter PRO can be detected as a spyware by antivirus applications. Configure them to ignore monitoring agent.
  • Support Android(TalkBackTS) on Samsung s7 is not compatible with "Always on screen" function.
  • Support Android(TalkBackTS) is not compatible with Samsung keyboard (it doesn't allow to switch the languages).

You have changed a standard password *123456# to a new one, and don't remember it, Log in your user account and open Settings page. Choose your device from the list. Change the password in Application access password field. Save the settings and restart target phone. For example. if you wrote there 123, you need to call *123# to launch the application. 

If on target device is installed old version of StaffCounter Pro or the application is not connected to server do the following :

  1. uninstall the StaffCounter PRO app from your device. (see below>>)
  2. set up StaffCounter PRO again.
  • If you experience any difficulties regarding application, please send us a Troubleshoot report. It will help us better understand the technical issue. In the application main window press menu button (similar to all Android devices).
  • Tap on Menu / Troubleshoot as it is shown on the screenshot and then send the Bug report. Use GMAIL and write your e-mail address in the beginning of the text of the report. The letter will be sent to our support service.
  • Don't forget to delete this letter in Outgoing folder of this GMAIL account, if you perform a hidden monitoring.

    Don not forget to delete this letter in Outgoing folder of this GMAIL account, if you perform a hidden monitoring.
  • Clean master - completely incompatible. It stops background processes without asking a user.
  • ES file manager - completely incompatible: permanently finds background processes and proposes a user to stop them, ignoring exception list.
  • StaffCounter parental control: before installing StaffCounter PRO, you need to uninstall this simple version. Address conflict.
  • StaffCounter monitoring agent for Android: StaffCounter-family application. The same as StaffCounter parental control.
  • aQooQoo monitoring agent for Android: StaffCounter-family application. The same as StaffCounter parental control.
  • Dr.Web antivirus application - relative compatible. It finds StaffCounter in background processes. Just click Ignore, when the notification appears.
  • Other antivirus or memory-optimizing applications may be completely or relative incompatible, depending of exception list using.
  • Launch please Android menu, Settings, Applications;
  • Find Support Android and uninstall it.
  • Back in Settings, Security, Device Administrators. Uncheck System Android;
  • Back in Settings, Applications. Applications;
  • Find System Android and press on it. Click Uninstall. Find Android keyboard and uninstall it as well

Troubleshooting for StaffCounter PRO